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LEXNIS Technologies
  • App development

A full-stack task and ticketing platform that keeps 102 employees across nine departments of a 24/7 shopping mall in one accountable workflow.

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Client
Square One Orbit
Industry
Retail operations
Services
App development
Project
08 / 08
Square One Orbit case study

01Chapter 01

Every Task. Every Team. Always in Orbit.

Square One Orbit is a full-stack task and ticketing platform built to manage the demands of a 24/7 shopping mall. Designed for 102 employees across nine departments, it brings task assignment, departmental coordination, completion tracking, and performance monitoring into one centralized system.

The platform features six-tier role-based access control, camera-only completion proof, subticket dependencies, real-time push and email notifications, detailed audit trails, and automated monthly performance reports. Powered by FastAPI and PostgreSQL, its robust backend includes 56 endpoints across 11 routers, nine database tables, scheduled jobs, and a complete Alembic migration chain.

02Chapter 02

Square One Orbit’s Development Goals

The primary goal of Square One Orbit was to create a dependable operational platform for a 24/7 shopping mall. It needed to connect 102 employees across nine departments, replace fragmented task management, and provide one centralized system where every ticket could be assigned, tracked, verified, and resolved.

The platform was engineered around security, accountability, and scalability. Six-tier role-based access, camera-only completion proof, subticket dependencies, automated notifications, detailed audit trails, and monthly performance reports were implemented to improve coordination, strengthen ownership, and give management complete operational visibility.

03Chapter 03

Shaping the Vision for Square One Orbit

The vision for Square One Orbit was to transform everyday mall operations into a connected and accountable digital workflow. The platform was designed to reduce delays, eliminate communication gaps, and ensure every employee understands their responsibilities while management maintains real-time visibility across all departments and shifts.

Every backend component was built to support this vision—from secure authentication and granular permissions to task dependencies, proof verification, automated notifications, audit tracking, and performance reporting. Its scalable, API-first foundation supports current operations while allowing new users, departments, and workflows to be added as the organization grows.

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